Frequently Asked Questions

Q1 – When should I use stainless steel?

A1 - Stainless steel can be used in almost any application where carbon steel are used. However due to the commercial considerations, stainless steel is typically used in areas where increased corrosion resistance or high levels of hygiene are required.

Q2 – Does Lasnek manufacture any products in material other than stainless steel?

A2 - To prevent cross contamination of manufactured product Lasnek only produce stainless steel systems

Q3 – In what grades of stainless steel do you manufacture?

A3 – Stock item are for 304 as standard with the option of 316 made to order

Q4 – Where are these item manufactured?

A4 – All wireways are manufactured in the UK and the wire basket in Europe

Q5– When can I expect my goods?

A5 – Typically orders for account holders are shipped from our Aurora IL facility within 24 hours, delivery is dependent on multiple factors, please contact us for estimated transit time

Q6 – I don’t have an account – can I still purchase?

A6 – Yes – for those customers where stainless steel is an infrequent purchase we offer the facility to purchase by Mastercard or Visa – we do not accept AMEX

Q7 – Can I collect my goods?

A7 – Goods can only be collected from our Chicago by prior arrangement

Q8 – How will my order be shipped?

A8 – All 3 metre lengths will be shipped ground consolidated by Lasnek’s preferred freight supplier.  Smaller items can be shipped UPS

Q9 – Can my order be shipped directly to a third party address?

A9 – For most UK mainland orders it should be possible on the provision of additional delivery information

Q10 – I’ve ordered incorrectly, can I return items?

A10 – Please contact our Sales Team to discuss any return requirements.  Our Sales Team will advise if your returns meet with our Returns Policy, and a Returns Note Number will be issued accordingly.

Q11 – Will Lasnek collect the goods I wish to return?

A11 – Customers are responsible for the return carriage of any agreed returns. Goods must be received back by Lasnek in a re-saleable condition prior to credit

Q12 – Is there a handling fee for returns?

A12 - Yes, a 25% handling / re-stocking fee will be applied to any credit issued.